Mid Week Holidays can make things a little hectic.  Let us know how what days your office is closed and how things may be different in the week of Christmas and New Year’s Day. We’re here to cover the phones…

1% For Asheville: We were founded on a park bench in downtown Asheville.   Armed with a typewriter, Ernest Daniels started what would become Brightbell Virtual Receptionist in the late 40’s.   Jim Daniels,  Ernie’s son would go on to become sort…

When we answered the Covid 19 Vaccine calls for Wake County,  we relied on our telephone service provider, Bandwidth.  Here’s the story: Published: May 30, 2024 By: Anna Bradshaw Today we have offices and colleagues across the globe, and we…

We were engaged by a university who wanted to reach out to potential students that had exhibited certain behaviors, like beginning an application but not completing it- the student version of a ‘cart abandon’. The university wanted to follow up…

We helped several counties manage their inbound call volume by ramping up quickly when the COVID vaccine wait list was published. Our staff received exceptional reviews from residents, and our client was able to show that they stepped up when…

Like so many businesses around the world, The Daniels Group has changed. Prior to the Pandemic, we were humming along with double-digit growth and feeling the wind at our backs. Then, literally overnight, we found ourselves in a new economy….

For over 70 years, you have relied on us for live operator answer and alarm monitoring services. The absolute safety and security for our partners, employees, and community have always been at the very top of our priority list. We…